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Loam

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Come and sit on it

Most of what people write to us about is a decision they have not made yet — which timber, whether it fits, how long it takes. Those are the good questions, and they are cheaper to answer now than after a nine-week wait.

A living room with the Fennwick lounge chair beside a travertine table in morning light.
  • One working dayTwo for anything that needs the workshop diary checking.
  • Swatches are freeThe actual timber and the actual cloth, no limit, no postage.
  • No commission, everNobody here is paid on what you decide to buy.
  • We will talk you out of itIf a piece will not go up your stairs, we say so first.

Ask before you commit

Tell us the piece and the room it is going into. Dimensions, the width of the narrowest door on the route, and which way the light falls are the three things that change our answer most.

Demo formNothing here is transmitted. There is no request, no inbox and no storage behind this form — values stay in the page until you reload. Please do not type anything you would not put on a postcard.

Optional

Only if you would rather we rang.

Optional

Only for trade — it opens the specification terms, not a different queue.

Optional

Begins LL, on the confirmation. It tells us where in the workshop queue you are.

For access questions, the narrowest point on the route matters more than the room — usually a turn on a stair rather than a door.

How should we reply?

No message is delivered. Nothing you type is kept once this page is closed.

Who reads what

Five desks in two buildings. Everyone on this list has either made a piece or delivered one, which is why the answers tend to be specific.

  • Showroom and swatches

    Bea

    Which timber, which cloth, and what the two look like in the same room. Bea sends the actual samples rather than a printed card — a walnut swatch on a screen is a colour, and in your hallway at four in the afternoon it is a decision.

    swatches@loamandlarch.exampleTue–Sat, 10:00–17:00

  • Orders and lead times

    Kasper

    Where a made-to-order piece is in the queue, and whether a finish can still be changed — it can, until the timber is cut, which is roughly two weeks after you order. Kasper keeps the workshop diary, so the date he gives is the date the bench is holding.

    orders@loamandlarch.exampleMon–Fri, 08:00–16:00

  • Delivery and access

    Rikke

    Stairwells, lift dimensions, four-hour windows and the pieces that come apart. The Norreby drops its plinth and the Ardley loses its arms, which takes about 90cm off the widest point — Rikke will work out whether that is enough before a van is booked.

    delivery@loamandlarch.exampleMon–Fri, 07:00–15:00

  • Repairs and re-upholstery

    Anton, workshop

    Joints, finishes and covers, at any age. Frames outlast covers by decades, so a twelve-year-old Fennwick is re-covered for about a third of a new one. We keep your drawings, which is how a matching part can still be cut twenty years on.

    workshop@loamandlarch.exampleMon–Thu, 07:00–15:00

  • Trade and specification

    Kasper again

    Architects, interior practices and contract work. Quantities above ten change the lead time rather than the price, and we would rather tell you that at concept stage than at the point the programme has been signed off.

    trade@loamandlarch.exampleMon–Thu, 09:00–16:00

Measure the narrowest turn on the stairs, not the room. It is the number that decides everything.

Where we are

A workshop in the country and a showroom in the city. Only one of them has somewhere to sit down.

The showroom

Everything in the catalogue, in one room

Mejlgade 51, courtyard8000 Aarhus CDenmark
Monday
Closed
Tuesday to Friday
10:00 – 17:00
Saturday
10:00 – 16:00
Sunday
Closed

No appointment needed and nobody works on commission, so you can sit in the Fennwick for an hour and leave without speaking to anyone. Every finish is on the wall in full-size boards rather than as chips, because a 40mm square tells you almost nothing about a two-metre top.

The workshop

Where the timber is cut and joined

Vestermøllevej 88660 SkanderborgDenmark
Monday to Thursday
07:00 – 15:00
Friday
07:00 – 12:00
Saturday, Sunday
Closed

Open to visitors on the last Friday of the month, in groups of eight, booked through Bea. It is loud, it is dusty, and it is the only way to understand why a hand-linked drawer runs the way it does. Repairs are posted here rather than to the showroom.

Asked most often

Six that arrive every week. Lead times and zones are set out in full on the delivery page.

Can I change the finish after ordering?
Until the timber is cut, which for a made-to-order piece is about two weeks after you order. After that it is committed. Write to Kasper and he will tell you exactly where in the queue it sits, along with the price difference in either direction.
How do I know it will fit up my stairs?
Measure the narrowest point on the whole route — usually a turn on a stair, not a doorway. Every piece lists a width and a depth, and the diagonal of those two is what has to pass. Send Rikke the number and she will tell you honestly, including when the answer is no.
Are swatches really free?
Yes, with no limit, no postage and no follow-up email. Tell us which pieces you are weighing up and we send the actual timber and the actual cloth. It is far cheaper than a return, which is the entire reasoning.
Can I return a made-to-order piece?
Fourteen days from delivery, same as anything else, and we collect. The one case where we charge the return leg is a piece cut in an unusual finish, and that amount is on the order confirmation before you commit to it.
Do you re-upholster pieces you made years ago?
Yes, and it is the part of the job we like most. A frame outlasts a cover by decades — send a Fennwick back at year twelve and it is re-covered in whatever is current for about a third of a new one, with the original drawings on the bench beside it.
Do you work with architects and practices?
Regularly. Quantities above ten change the lead time rather than the price, so the conversation is worth having at concept stage. Kasper can send CAD blocks, FSC documentation and a realistic programme within a couple of days.

What happens after you write

The workshop diary is checked, not guessed

A lead time we give in a reply is the same one the bench is holding. If it slips we tell you the week we find out, not the week it was due.

Swatches go out the same week

Real timber, real cloth, in an envelope. Nobody follows up, and nothing is added to a list because you asked.

Access is settled before a van is booked

Rikke would rather cancel a delivery at the planning stage than send two people and a three-seater to a stairwell that cannot take it.

A repair is quoted, then queued

Price and date first. Repairs run alongside new work rather than behind it, which is why a mend takes weeks and not months.

Delivery